CORPORATE SOFT SKILLS
Customer Care & Customer Service
Customer Care is the ‘How’ of carrying out business and relates to behavior when dealing with a customer. Customer Service is the 'What' of carrying out business and relates to process and system of dealing with a customer.
Carolann has over 15 years experience in designing and delivering a wide range of cutting edge customer service training for a variety of industries including travel and tourism, airlines, retail, financial services and hospitality. The unique workshops provide participants with the knowledge and skills that addresses both the personal and process needs of the customer by employing the five phases of learning: 1.Commit 2.Assess 3.Acquire 4.Develop 5. Apply
In today's competitive business world and difficult economy, effective communication is more essential than ever before. It is the foundation on which companies and careers are built and a crucial component of lasting success.
Carolann designs and delivers workshops in business communication, presentation skills, negotiation skills, Assertiveness skills and business body language that help learners develop a truly engaging and responsive communication style, leading to positive results for self and the organization.
Carolann designs, develops and delivers a unique suite of workshops that enable individuals who normally operate at a senior or executive level to achieve the competitive edge in their professional role whilst also transitioning from a numbers driven manager to a people oriented leader.
Some of her workshops include: Coaching and mentoring skills, Competency based interviewing skills, delegation and feedback skills, problem solving skills, conflict resolution skills, performance management skills, and change management.
The teambuilding workshops designed and delivered by Carolann help reach objectives through the event itself. This is achieved through fun rather than adversity, through creative challenges rather than the arduous and strenuous and with the help of expert facilitation. All activities are designed with cultural and religious sensitivities of the region in mind.